The Realreal Temporary Closure (2024)

FAQs

What is happening with RealReal? ›

Secondhand luxury marketplace The RealReal (NASDAQ: REAL) announced better-than-expected results in Q2 CY2024, with revenue up 10.8% year on year to $144.9 million. On the other hand, next quarter's revenue guidance of $138.5 million was less impressive, coming in 3.6% below analysts' estimates.

Text messages providing You information about orders, items You are selling, or Your Account are sent through Our primary program (“Service and Support”), while marketing reminders, cart reminders, selling tips, The RealReal-sponsored events, promotions, product launches and marketing messages related to Our goods and ...

(iii) If an Accepted Item has not been Sold by the end of the Consignment Period, We will contact You and, at Your option and Our expense: (A) return the Accepted Item to You, in accordance with the terms of the Return Policy, or (B) re-purpose or donate the item to a charity of Our choice.

If your item fails to ship, arrives damaged or with a malfunction, or is stolen before collection, please contact The RealReal to request a refund or replacement of your item.

Fourth quarter 2023 Net Loss was $22 million, compared to $39 million in the fourth quarter of 2022. Fourth quarter 2023 Adjusted EBITDA was positive $1.4 million, a $22 million improvement compared to the fourth quarter of 2022. Full year 2023 Net Loss was $168 million, compared to $196 million for full year 2022.

The RealReal makes a concerted effort to keep counterfeit luxury items off the market, removing approximately 5,000 fakes each month (a total of 250,000 since 2011).

When you trade your items, you will receive payment upfront (within two weeks) in the form of The RealReal site credit. When you sell your items, you will receive payment upfront (within two weeks) by direct deposit.

The RealReal's Authentication Process

We are one of the only resellers that takes possession of every item we sell, physically evaluating each one; all items are put through a multi-point, brand-specific authentication process.

For general inquiries or questions, please reach out to client services by texting RealHelp to 50347 or emailing us at contact@therealreal.com.

To return eligible items, you must request a return within 14 days of in-store purchase or original shipment date, and return the item(s) within 21 days of in-store purchase or original shipment date. Items received after 21 days may be eligible for consignment (excluding beauty).

Does The RealReal send 1099? ›

Yes. Once an Affiliate hits $600 in earnings for a calendar year, we are required by the IRS to report that income via a 1099 form. We will collect your tax information before making your first payment.

The RealReal requires a signature for orders with any item over $5,000. UPS will need to obtain a signature from an adult 21 or older. You may contact UPS to create a 'My Choice' account to personalize some of your shipping preferences, including redirecting shipments to a UPS customer center. Can I buy a Gift Card?

Collaborations with respected brands demonstrate a dedication to minimizing waste and embracing circular fashion principles. Partnerships with Sustainable Brands: The RealReal has forged partnerships with renowned designers known for their commitment to ethical and sustainable practices.

Contact The RealReal customer service to cancel your order, and you will be refunded. After your product has shipped, Return Guarantee cannot be canceled.

John Koryl has served as our Chief Executive Officer and as a member of our board of directors since February 2023.

The RealReal was founded in 2011 by Julie Wainwright, an e-commerce entrepreneur.

The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with more than 36 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items.